Health Centre: (03) 5428 0300
Gisborne Oaks: (03) 5428 0340
Make An Enquiry / Appointment
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. This email will go directly to Sophie Gilmour – MRH Quality and Risk Manager . If you would prefer to speak with Sophie please phone on 5428 0300.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
· Fill out a complaint form online at hcc.vic.gov.au or
· Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.